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Know Your Near Prime Customers


Near prime customers present a valuable opportunity for brokers to grow their business, so it’s important to be able to recognise them.

It’s no secret that the lending criteria for the mainstream banks has tightened. Customers who would have qualified for a loan as recently as a few months ago are now being turned away. But this doesn’t mean that all hope for a solution is lost. This group of near prime customers presents a valuable opportunity for brokers because chances are, their loan can be readily serviced by a non-bank such as Bluestone. So, we want to make it easy for brokers to recognise a near prime customer and be able to immediately head in the right direction for their loan.

What do near prime customers look like?

At Bluestone, we’ve recently reduced our rates and consequently received an influx of applications for near prime customers from our broker partners, which has resulted in the   take up of our Crystal Blue product doubling over the last two months. While near prime customers come from all walks of life, we have noticed a few trends in terms of what these customers typically look like. They tend to be over 35 and either married or in a de facto relationship. They generally have children and already own their own home. Somewhat surprisingly, there are a number of  PAYG borrowers with a clear credit history who would have previously been assumed to qualify for a loan from the mainstream lenders, but have now been rejected.

Self employed customers are another large segment of the near prime market.  We see all types of self-employed borrowers, from small business owners, to freelancers, to directors of multi-million dollar companies. This segment is reflected in recent findings about Australia’s workforce, with almost 17% now self-employed. Additionally, according to recent figures from the ABS, there are now 2.24 million actively trading businesses, with annual growth of 3.1% in 2016-17 primarily being driven by non-employing businesses or independent contractors1.

What are they looking for?

Near prime customers are often looking to refinance, consolidate numerous debts and utilise a line of credit as a cheap overdraft facility. They tend to require extra cash to inject into their business or renovate their homes. Alternatively, near prime customers are looking to increase their investment portfolio, perhaps purchasing their third or fourth property, and no longer qualify for the same loans that they have for their current properties.

Why have they been declined by the banks?

The reasons as to why these customers get rejected by the big banks vary. Some may have a handful of minor defaults because of a few late payments on their phone, energy or water bills. Those who don’t have any defaults or arrears could still be at risk of being declined by the credit scorecards of the mainstream banks. These same lenders don’t have solutions for self-employed customers who haven’t completed their last two years tax returns, and wish to use an Alt -Doc loan and verify their income using Bank statements, BAS or an accountants letter, whereas nonn banks like Bluestone have an Alt Doc solution and the Crystal Blue product in particular is well priced to help these customers.

How can Bluestone help?

This is where Bluestone comes in. Unlike the big banks, Bluestone doesn’t have credit scorecards, which means every borrower is assessed based on their merits and individual circumstances. We disregard any defaults under $1000 and support borrowers who have short-term, casual and part-time employment. Similarly, non-standard types of income are considered, (eg: overtime, Centrelink payments excluding new start) and business owners with business trading statements and BAS statements can qualify for a near prime loan.

A near prime scenario:

A recent example of near prime customers that Bluestone could help were Kevin and Ruby. They were looking to refinance and consolidate a number of debts, ultimately reducing their monthly repayments. Kevin had recently started a new job which was progressing well, but while he was unemployed and searching for a job, he missed a few telco payments. Ruby is a freelancer with a growing portfolio of clients, but she hadn’t completed her tax returns. Their application was rejected by one of the majors, so they turned to Bluestone. Since their unpaid defaults were each under $1000, we were able to disregard them. We accepted Kevin’s short-term employment and verified Ruby’s income using her business trading statements, resulting in their loan being approved and serviced with our Crystal Blue product

We understand that sometimes life gets in the way. Parents get busy and stressed, letting bills fall to the wayside. Small business owners miss credit card repayments because they’re focused on building their new brand. Family situations change, and suddenly pensions, like carer’s and widow’s pensions, become a new source of income. At Bluestone, we understand that people just want to be understood and have someone to take their situation into consideration. Brokers should embrace this growing part of the market and help them find solutions by becoming familiar with the near prime products that Bluestone and other non-bank lenders provide.


Scenarios are for illustrative purposes only and approval is subject to lending criteria. Bluestone Servicing Pty Ltd ACN 122 698 328 Australian Credit Licence 390 183 on behalf of the Credit Provider. Permanent Custodians Limited ACN 001 426 384. Terms & conditions, fees and charges apply.
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