Bluestone Home Loans

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Hardship assistance

We’re here to help

If you are experiencing financial hardship, we have a range of options available to support you. Simply fill out the form and one of our friendly customer service representatives will be in touch. If you would like to get a better idea of our hardship options please fill out the form opposite.

How Bluestone can help

If you are experiencing financial difficulty, there are a number of ways we can help.

Accessing redraw facilities

If you usually repay more than the minimum repayment amount of your home loan, you may have funds built up in your redraw facility. You can use these funds to cover future repayments without impacting your interest rate or future repayment obligations.

Accessing redraw facilities

A financial hardship arrangement is a temporary agreement between you and Bluestone in case you can no longer afford to repay your home loan or other essentials, like groceries and utilities. There are many reasons you may qualify for financial hardship, for example:

  • You or your spouse lost your job, were stood down, or have experienced a significant reduction in employment hours
  • A tenant in your investment property can no longer afford to pay their rent, and you are unable to cover repayments without falling into hardship
  • You or a family member become ill and can no longer work due to hospitalisation or care obligations

Bluestone has a long history of supporting customers experiencing financial hardship, and we have a range of options to support customers.
Some of these options may include:

  • Payment arrangements, whereby we can spread upcoming repayments over future months to cover a short term cash flow issue
  • Partial payments, whereby you temporarily pay a lower amount on your home loan
  • Repayment holiday, whereby we will suspend your repayments for a period of time

Don’t worry, a hardship arrangement with Bluestone will not impact your credit score.

Contacting Us

A Bluestone Hardship team member will be able to discuss the above options and your personal situation with you, and make an assessment based on information you have provided. Once a hardship arrangement is in place, we may conduct reviews during the assistance period.

We understand that financial hardship can be distressing for our customers, and want to assure you that we are here to assist you, free of judgement. If you are experiencing difficulty, we encourage you to reach out as soon as you can. The sooner you speak to us, the sooner we can help – and the more options may be available to you.

If you would like to discuss the options available to you, please fill in the form above.